Strategic Workload Management and Decision

Question: Discuss about the Strategic Workload Management and Decision. Answer: Introduction: Running a hotel isnt an easy job as many might consider it to be. Hence, there is always need of coming up with an effective smooth plan of how delegate duties (Raby Wickens, 2014). Looking at Bolero restaurant case its evident that the manager has an effective plan on how duties should be delegated. If it was me serving as the manager of the restaurant. First, I would consider having the to do list where I would rank tasks based on their importance such first serving the customers with drinks then food. Reviewing of workload in regular basis may also become an efficient strategy dealing with the issue of workload in the kitchen. Setting realistic deadline on task may also be vital (Liu et al, 2012). This tends to easy time consumption of food delivery to customers in the hotel. Structuring the workload is also a vital aspect when it comes to management of workload. On the other hand, issues of food delay, poor service delivery, poor management and poor workload management tends to be the main problems the firm was facing. In regards to solving these issue, it would be vital for the management team to deal with the issue of food delay by engaging more workers in the kitchen when orders are high. This helps solve the short term issue of food delay. In long term perspective, setting goals tends to deal with the issue of poor management. In terms of service delivery and work load management scheduling business priorities tends to be vital (Larsen et al, 2011). Hence, the above strategies tend to be effective in solving the issue facing Bolero restaurant. The main problems facing Rockstone hotel is the issue of work overload. For instance, it clear that Fred and Wilma arent able to clean guest rooms and visitors foyers due to the fact that the rooms are too many for the duo to clean on time. Betty is also facing the challenge of how effective she can manage the issue of workload and workflow. Looking at the above problems, there are certain unique ways of how I might go about dealing with some of these problems. For instance, in workload as a manager its vital to know what each employee is working on and the progress without requesting any updates daily (Deery, 2008). Hence, using the assigning task button is the most effective way to deal with management of workload. On the other hand, using the Azendoo message feed tends to be vital because one has access to the all the operations in the business without necessarily being involved in the daily business activities (Tan Netessine, 2014). Still, there are other options that Frank and Josie could use in improving the situation at hand. For instance, they could employee more workers to assist Fred and Wilna because the rooms are many for the duo to clean on time which affects service delivery. Another consideration they could consider is assigning Barney the cleaning duty of the foyer when he isnt busy between lunch and dinner. Considering, this two options might be adequate for Frank and Josie because the level of efficiency could be attained easily. References Liu, Z., Chen, Y., Bash, C., Wierman, A., Gmach, D., Wang, Z., ... Hyser, C. (2012, June). Renewable and cooling aware workload management for sustainable data centers. InACM SIGMETRICS Performance Evaluation Review(Vol. 40, No. 1, pp. 175-186). ACM. Raby, M., Wickens, C. D. (2014). Strategic workload management and decision biases in aviation.The International Journal of Aviation Psychology,4(3), 211-240. Larsen, K. A., Carter, S. R., Jorgensen, M., Kranendonk, N. B. (2011).U.S. Patent Application No. 12/645,114. Tan, T. F., Netessine, S. (2014). When does the devil make work? An empirical study of the impact of workload on worker productivity.Management Science,60(6), 1574-1593. Deery, M. (2008). Talent management, work-life balance and retention strategies.International Journal of Contemporary Hospitality Management,20(7), 792-806.